We aim to make the delivery of Puja essentials, sacred products and Prasad simple, reliable and transparent.
These guidelines explain how orders and eligible Puja/Chadhava-related deliveries are processed and delivered.
Physical items purchased through Sanatana Bihar.
Products available through the Sanatana Bihar Shop.
Prasad included with eligible Puja Seva or Chadhava services.
Other physical products made available through the Shop.
Puja photographs or videos are not physical deliveries and may be provided separately through WhatsApp or another communication method.
Order Confirmation → Processing → Packing → Dispatch → Delivery
Please ensure your order contains:
We cannot guarantee successful delivery where an incorrect, incomplete or outdated address has been provided.
Applicable shipping charges, if any, will be displayed during the order process or checkout.
Charges may vary based on:
Delivery timelines may vary depending on the destination and logistics partner.
Delivery may take longer during festivals, major religious occasions, public holidays, extreme weather, high-demand periods, remote-area deliveries and transportation disruptions.
Prasad included with Puja Seva or Chadhava may be dispatched after the relevant religious service or offering has been completed.
Puja/Chadhava completion does not necessarily mean immediate physical dispatch. Timing may depend on the temple, priest, preparation of Prasad and logistics partner.
Sanatana Bihar may use third-party logistics and courier partners to deliver physical products and Prasad.
Once an order is handed over, tracking information may be provided where tracking is available.
Where tracking is available, customers may receive a tracking reference through the contact details provided during the order process.
Tracking information may take some time to become active after handover to the logistics provider.
A delivery delay does not automatically mean an order has been cancelled. Contact support if an order is significantly delayed.
If returned because of customer-attributable information or circumstances, additional delivery charges may apply for re-shipment where applicable.
If you receive a different product, a missing product, an incorrect quantity or a significantly damaged product, contact us as soon as possible after delivery.
We may request photographs, order details or other information necessary to investigate the issue.
If verified, an appropriate resolution may include replacement, refund or another suitable remedy.
Some Prasad items may be perishable or have a limited shelf life. Such items may have different return or replacement conditions from ordinary Shop products.
Follow any storage or consumption instructions provided with the Prasad and accept time-sensitive or perishable deliveries promptly.
Unless specifically stated otherwise on the relevant product or service page, Sanatana Bihar currently focuses on deliveries within India.
Where introduced, international shipping may be subject to separate shipping charges, customs requirements, import restrictions, duties/taxes and delivery timelines.
Orders to remote, rural or difficult-to-service locations may require additional delivery time. Courier availability may vary by PIN code.
If delivery is unavailable, we may contact the customer to provide an alternative arrangement or process an applicable refund.
If you need to change your delivery address after placing an order, contact us as soon as possible.
An address change may not be possible once packed or dispatched. After courier handover, any modification depends on the courier's policies and capabilities.
An order may be considered delivered when the relevant logistics provider records it as successfully delivered to the provided address.
If you believe an order has been incorrectly marked as delivered, contact us promptly so we can investigate with the delivery partner.
Sanatana Bihar
Operated by MandirConnect Pvt. Ltd.
Email: support@sanatanabihar.com
Phone: +91 7903158360
We may update this Shipping & Delivery Policy from time to time to reflect changes in our products, services, logistics arrangements or applicable requirements.
The latest version will always be available on this page.
The “Last Updated” date indicates when the policy was most recently revised.
We understand that a sacred product or Prasad delivery may be part of a Puja, Chadhava, festival or personal spiritual occasion.
Our aim is to handle every order with care—from processing and packing to delivery.
