These Terms & Conditions govern your access to and use of the Sanatana Bihar website, including temple discovery, Puja Seva, Chadhava, Shop and related offerings.
By accessing the website, placing an order or submitting a service request, you agree to these terms.
Sanatana Bihar focuses on Bihar's spiritual, cultural and religious heritage and provides information and services relating to temples, sacred places, heritage, temple stories, Puja Seva, Chadhava, Prasad, Puja-related products and other related services.
Sanatana Bihar publishes information about temples, sacred places, traditions, festivals, legends and cultural heritage.
Content may be based on historical sources, government and tourism information, archaeological information, religious texts, traditional accounts, local traditions, temple information and community knowledge.
Religious traditions and historical evidence may sometimes differ. Where appropriate, we aim to distinguish between historical evidence, traditional belief and local accounts.
Sanatana Bihar may facilitate online Puja Seva through associated temples, priests or local service providers.
You may be required to provide devotee name, gotra, sankalp details, contact information and other information required for the requested Puja.
You are responsible for ensuring that the information provided is accurate.
Sanatana Bihar facilitates booking and coordination but does not guarantee particular spiritual, religious, astrological or supernatural outcomes.
Provide requested details
Temple/priest service
According to applicable tradition
Photos/videos where available
Where a Puja requires a Sankalp, information provided by the devotee may be communicated to the priest or service provider performing the ritual.
Sanatana Bihar is not responsible for errors resulting from incorrect or incomplete information supplied by the customer.
For selected Puja Seva services, photographs or videos may be provided through WhatsApp or another specified communication method.
Availability, format and timing may vary depending on the temple, priest or service provider.
Sanatana Bihar may facilitate Chadhava offerings at selected temples. The nature of the offering depends on the specific service selected.
Once successfully processed and communicated to the relevant temple or service provider, cancellation or modification may not always be possible.
Where Prasad is included with Puja or Chadhava, it may be sent to the delivery address provided by the customer.
Customers are responsible for complete and accurate delivery information.
Sanatana Bihar cannot be responsible for delivery issues arising from incorrect/incomplete address, incorrect phone number, customer unavailability, refusal or circumstances outside reasonable control.
Product descriptions, photographs, availability and specifications are provided to help customers make informed purchasing decisions.
Actual appearance may vary slightly due to photography, lighting, display settings, natural variation or handmade production.
Applicable taxes, shipping charges or other relevant charges will be displayed during the purchase process.
An order constitutes a request to purchase. It may be subject to confirmation and availability.
Product unavailability, pricing/listing errors, payment issues, suspected fraud, incorrect order information or other reasonable circumstances may lead to cancellation.
Physical products and Prasad may be delivered through third-party logistics partners. Delivery estimates may be affected by location, weather, festivals, transport conditions, logistics issues, government restrictions and other circumstances beyond reasonable control.
Cancellation and refund eligibility depends on the product or service. Puja and Chadhava cancellation may not be possible after initiation or performance; physical products may be eligible subject to applicable conditions.
Read Cancellation & Refund Policy →You are responsible for ensuring that your name, gotra, sankalp information, contact details and delivery information are accurate and complete.
Services may involve independent priests, temples, local service providers, payment gateways, delivery partners and technology providers. Their services may be subject to their own terms and operational limitations.
Unless otherwise stated, text, articles, photography, graphics, illustrations, logos, website design, original videos and other original material are owned by or licensed to Sanatana Bihar/MandirConnect Pvt. Ltd.
Some temple names, references, symbols, photographs or information may relate to third-party temples, institutions, communities or public heritage sites. Publication does not imply ownership or affiliation unless expressly stated.
External websites operate independently and may have their own terms and privacy policies.
We do not guarantee that the website will always be available, error-free, uninterrupted or free from technical issues. Maintenance, upgrades, technical problems or circumstances outside our control may affect availability.
Sanatana Bihar shall not be responsible for indirect or consequential losses arising from temporary website unavailability, third-party interruptions, external delivery delays, incorrect customer information, misinterpretation of content or events outside reasonable control.
We shall not be responsible for delays or failures caused by circumstances beyond reasonable control.
Sanatana Bihar may modify, suspend or discontinue a website feature, product or service where reasonably necessary and may update these Terms from time to time.
Your continued use after changes are published constitutes acceptance of the updated Terms, subject to applicable law.
These Terms are governed by the laws of India, with disputes subject to courts having appropriate jurisdiction.
Nothing in these Terms is intended to take away or restrict consumer rights available under applicable Indian law.
Questions, complaints, order issues and service concerns can be raised with Sanatana Bihar.
For questions, complaints, order issues or service-related concerns, please contact us.
The source document intentionally leaves the designated person's name and designation to be inserted.
The source text notes that applicable e-commerce rules require grievance redressal information to be displayed.
By accessing the website, placing an order, booking a Puja Seva or using any service offered through the website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
